Terms of use


We will use materials and processes which, in our opinion, are best suited for texture and condition, but cannot be responsible for weak, tender, defective, or adulterated materials – not obvious prior to processing. This applies particularly, but not exclusively, to suedes, leathers, silks, satins, souble-faced fabrics, vinyls, polyurethanes, etc. Not responsible for trimmings, buckles, belts, beads, buttons, or valuables. Errors or damages must be reported within seven (7) days of the order, accompanied by the appropriate Wash Street bill, invoice, or notification. 

Reimbursement Guidelines

For Wash and Fold and Dry Cleaning, any reimbursement for an item or order deemed lost or damaged shall be limited to and shall not exceed ten (10) times the charge for cleaning the lost item (not inclusive of tax and other fees) regardless of brand, price or condition of the garment, or $150, whichever is lower. To the fullest extent permitted by law, Wash Street’s aggregate liability in connection with a lost item shall not exceed the foregoing amount. Wash Street’s offer for reimbursement is valid for ten (10) business days once the offer is made. Any attempts at redemption beyond that will be evaluated on a case by case basis. All decisions on lost items are in Wash Street’s sole discretion and are final.

Exceptions to this missing item policy include:

Socks, which will be reimbursed at $5 per pair in Wash Street credit, regardless of brand, price or condition; 

Wash Street does not accept liability for any personal laundry bags that are not Wash Street tagged bags

Wash Street does not take responsibility for any loose items lost when submitted such as watches, jewelry, cufflinks, money, wallets, etc. and shall have no liability for such items.

Wash Street additionally is not liable for damage caused by you not selecting the correct service when placing an order (e.g. selecting wash and fold instead of dry cleaning, forgetting to add hang dry service), or when items are sent in incorrect bags (e.g. dry cleaning placed inside a labeled wash and fold bag). Wash Street is also not liable for damage caused by, but not limited to loose items like pens, chapstick, crayons, lipstick, etc.

Any damaged items must be reported by calling us at 603-623-9587 or by emailing us at clean@washstreet.com within seven (7) days of the order. All damaged items must inspected by Wash Street through digital photos or in-person review of each damaged item, within seven (7) days of the order. All decisions on damaged items are in Wash Street’s sole discretion and are final.

Missing Items

While it is never our intention for an item to go missing, occasionally it can happen. If this is the case, please let us know immediately by calling us at 603-623-9587 or by emailing us at clean@washstreet.com. In order to receive reimbursement, any missing item must be reported to us within seven (7) days of the order, in order to ensure the maximum likelihood that it will be located. All claims are reviewed on a case-by-case basis. Items are considered lost ten (10) business days after the initial claim has been made. All decisions on lost items are in Wash Street’s sole discretion and are final.


Suede and leather garments, being made of animal skins, sometimes have inherent defects that may not be apparent before cleaning. In addition to the effects of normal wear, there are other conditions you should be aware of. Some skins may have weak or thin areas that can chafe during processing. Prior exposure to heat and moisture can make skins tender, stiff or brittle. Fading may not be totally corrected by dyeing. Some stains may not be removable. Color uniformity cannot be assured if skins are not originally matched evenly. Heavily soiled linings may not clean satisfactory. Also, if skins were overstretched in making the garment they may  shrink in cleaning. I have read the foregoing and agreed that, although the Cleaner or their Sub-Contractor will use the utmost care with my hide, I release them from responsibility for any of the above conditions.

Please contact us with any questions.